Data Analyst

About The Role

As a Data Analyst within the Customer Experience (CX) team at Myntra, you will serve as the analytical engine driving insights into customer behavior and satisfaction. Your work directly influences product roadmaps and business operations by removing friction from the user journey.

Key Responsibilities:

• Data Analytics & Insights: Analyze interaction data including NPS, CSAT, app drop-offs, and support tickets to identify root causes of customer pain points.
• Predictive Trend Analysis: Develop forecasting models for return rates, seasonal ticket volumes, and customer behavior trends using statistical methods and machine learning concepts.
• Visual Intelligence: Create high-impact dashboards using tools like Tableau or PowerBI to make complex data accessible to leadership teams.
• Market & Business Acumen: Monitor industry benchmarks for CX strategies while understanding how metrics like retention impact profitability.

Requirements

We seek candidates with a minimum of 2 years of applied experience or Level 2 proficiency in Data Analytics (SQL, Python/R), Visual Intelligence (BI tools), Predictive Modeling, and Stakeholder Management. Excellent communication skills to translate technical findings for non-technical audiences are essential.