Positiwise Infotech Pvt Ltd is seeking a dynamic and experienced Customer Support Specialist for their Ahmedabad, India location. The ideal candidate will possess at least 2 years of experience in customer support, with hands-on expertise in chat and ticketing systems. This role involves assisting customers with daily support issues and ensuring their satisfaction through effective communication and problem-solving.

Responsibilities:

• Manage a high volume of customer chats and support tickets.
• Generate qualified sales leads through customer interactions.
• Identify and address customer needs to ensure optimal satisfaction.
• Foster trust and build lasting customer relationships through proactive and interactive communication.
• Provide accurate and comprehensive information using appropriate tools and methods.
• Achieve personal and team sales targets and call handling quotas.
• Handle customer complaints effectively, offering timely and appropriate solutions.
• Maintain accurate records of customer interactions and process customer information.
• Adhere to established communication procedures, guidelines, and policies.
• Go the extra mile to engage and support customers.

Requirements:

• A minimum of 2 years of proven customer support or client service representative experience.
• Strong typing skills, active listening abilities, and fluency in English.
• Familiarity with ticketing and chat systems.
• Customer-centric approach with the ability to adapt to diverse customer personalities.
• Excellent communication and presentation skills.
• Proficiency in multitasking, prioritizing, and time management.
• Bachelor's degree, with education completed through English Medium.
• Willingness to work in rotational shifts.

Nice to Have:

• Working knowledge of chat and ticketing systems.
• Proficiency in additional languages.
• A positive and helpful attitude.

Benefits:

• A positive work environment with a focus on work-life balance.
• 5-day working week with rotational shifts.
• Competitive industry salary package.
• Opportunities for professional growth and technical guidance.
• Referral bonuses.

To Apply:

Submit your resume or direct inquiries to [HIDDEN TEXT].

Learn more about us at https://positiwise.com/.

Job Location: Ahmedabad, Gujarat, India.