Customer Success Manager

Your Mission

You will drive customer adoption, consumption growth, and cross-sell opportunities for HPE solutions. You'll protect recurring revenue through strategic renewals while guiding customers with technical expertise to realize measurable business outcomes.

Key Responsibilities

• Customer Adoption & Engagement: Lead onboarding, stakeholder mapping, and regular virtual engagement across the customer lifecycle. Define success measures aligned with customer priorities.
• Growth Strategy: Increase utilization of contracted capacity to identify qualified upsell opportunities for additional services or higher tiers. Monitor telemetry and billing data to forecast expansion needs.
• Cross-Selling & Expansion: Expand relationships into adjacent HPE solutions that address unmet business needs using account insights and solution discovery sessions.
• Tech Refresh Management: Modernize aging infrastructure, reducing operational risk while creating migration opportunities aligned with sustainability goals.
• Renewal Excellence: Protect recurring revenue by proving value realization early. Maintain renewal readiness through structured planning well before contract expiration.
• Solution Guidance: Apply technical expertise to guide customers on workload adoption, production readiness, and cloud/hybrid migration strategies via remote engagement.