Customer Success Engineer

The core responsibilities for this role include:

• Deployment and onboarding: Support deployment of the platform for enterprise customers, working alongside senior engineers on complex go-lives. Configure integrations, workflows, environment-specific setups, and assist with post-deployment stabilization.
• Customer interaction and requirement gathering: Act as a day-to-day technical point of contact for assigned customers. Understand customer business flows, data needs, and system constraints to translate them into Clear's technical inputs for product and engineering teams.
• Production support (L1 and L2): Handle Level 1 and Level 2 production support for customer-reported issues with well-documented analysis. Debug data, integration, performance, and infrastructure issues while supporting incident response.
• Data, integrations, and documentation:Troubleshoot ETL pipelines and data workflows across APIs, databases, and file-based integrations, supporting ingestion, transformation, validation, and reconciliation of customer data. Create deployment guides, runbooks, internal documentation, and share feedback with product teams.

Requirements: 2-4 years in customer-facing technical roles such as technical support (L1/L2), deployment, implementation, or solutions engineering. Working knowledge of Java (Spring Boot) or Python and PostgreSQL is required. Understanding of ETL pipelines and data workflows; proficiency with SQL, APIs, AWS/GCP/Azure, and monitoring/logging tools.

• Strong troubleshooting and problem-solving skills, plus excellent written and verbal communication.