Customer Success Associate

Customer Success Associate

About the Role
Join a high-growth, VC-backed SaaS company as part of its founding India customer success team. This position is partnered with Flexiple to hire our first Customer Success Associate in this region.

The founding CSMs are looking for an individual who can handle renewals administration, onboarding logistics, and account housekeeping—freeing up senior leaders to focus on strategy while you learn the craft of customer success alongside them. This is a remote opportunity available pan-India.

What You Will Do

• Operate under a Customer Success Manager (CSM) to manage operational aspects of the shared book of accounts.
• Schedule and conduct onboarding calls for new customers.
• Maintain accurate CRM records, health scores, and renewal dates.
• Draft account summaries and review materials for CSM presentations.
• Participate in account reviews to learn strategies for complex customer conversations before independently managing small accounts within your first two quarters.

Day-to-Day Responsibilities

• Oversight of onboarding logistics and early product adoption check-ins.
• Daily maintenance of CRM hygiene, health scoring metrics, and renewal tracking.
• Creation of account update decks for senior leadership review.
• Triage: fielding first-line customer inquiries and routing complex issues to appropriate owners.
• Proactive identification of at-risk accounts based on usage patterns and support ticket signals.

What We Are Looking For

Experience: 0-3 years. Ideal candidates have exposure in customer-facing roles, account coordination, or fast-paced support environments.
Skills: Comfortable reading spreadsheets and CRM data; clear written communicator who does not require repetitive instructions.

Nice-to-Have (Not Required):

• Prior internship in customer support, sales operations, or account management.
• Familiarity with tools like HubSpot, Intercom, or Gainsight.
• Aptitude for quickly adopting new SaaS products.

What You Get

This role offers a seat on the founding India customer success team with direct mentorship from CSMs. We offer remote-first flexibility across India and view this as a long-term placement rather than a contract gig, providing a realistic career path to owning your own book of accounts.