About the Customer Team

The Customer Team at Deloitte empowers organizations to cultivate deeper customer relationships through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We help Deloitte client service teams enhance customer experiences, drive sustained growth, and create/capture customer value. Our expertise spans customer and commercial strategies, digital product development and innovation, marketing, commerce, sales, and service. We are a multidisciplinary team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, and creativity to address significant challenges impacting customers, partners, constituents, and the workforce. We also provide Business Process as a Service, enabling operational streamlining and efficiency gains through scalable, technology-enabled managed insights for ongoing transformation and operational excellence.

Position Overview: Analyst

As an experienced Analyst at Deloitte Consulting, you will be responsible for delivering high-quality work products within defined timelines. This role offers an opportunity to contribute individually and grow within a dynamic team.

What You'll Do

• Configure/custom build user stories, perform unit testing, and document design and deployment processes.
• Support story estimation based on established guidelines and gradually take on more complex tasks while maintaining defined velocity.
• Ensure quality through thorough unit testing and code coverage.
• Adhere to project coding best practices and learn/adopt firm tools.
• Build rapport with onshore teams and understand pipeline setup and DevOps procedures.
• Manage time effectively for meetings and preparation.
• Learn and adopt new technology stack features, understanding their capabilities and limitations.
• Gain foundational knowledge of Agentforce/GenAI modules and their configuration within Salesforce.

The Team: Sales & Service

Join our global, dynamic Sales & Service team where technology drives business impact and innovation is at the core of everything we do. We deliver seamless, end-to-end solutions, offering strategic advice, implementing advanced CRM and back-office platforms, and enabling continuous business improvement. You will collaborate with creative professionals to transform sales models, elevate service excellence, and optimize customer operations. This is an excellent opportunity to grow your expertise, bring bold ideas to life, and redefine the customer experience for leading organizations.

Qualifications

Must-Have Skills/Project Experience/Certifications

• 2-3 years of hands-on experience in consulting and/or relevant industry experience.
• Proficiency in writing Anaplan logics and a solid understanding of database concepts.
• Ability to design and develop reports and dashboards aligned with business requirements.
• Experience with various data mining and business intelligence tools, such as Hyperion, SAP BPC, Cognos TM1, Tableau, Microsoft Access.
• Good understanding of planning processes in Sales, Operations, and Finance domains.
• Ability to translate Excel model-building concepts to multi-dimensional technologies.
• Experience participating in AGILE and Waterfall scrum sessions.
• Understanding of relational database theory.
• Strong analytical and communication skills.
• Excellent interpersonal and collaboration skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated critical thinking, problem-solving, and decision-making skills.

Education

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from an accredited university.

Location Options

This role is open to candidates in Bengaluru, Hyderabad, Pune, Chennai, and Kolkata.