Customer Service – Voice Process

Role: Customer Service Representative – Voice Process (Inbound)

Location: Reliable Tech Park, Empire Tower, A Wing, 9th Floor, Airoli, Navi Mumbai

Type: Full-time Walk-in Drive | Immediate Joining Preferred

About the Role

We are seeking enthusiastic candidates to join our inbound customer service team. This role is dedicated entirely to delivering exceptional customer experiences through voice support.

• No sales targets or upselling; focus solely on query resolution and satisfaction.

Key Responsibilities

• Handle incoming calls professionally, efficiently, and empathetically.
• Demonstrate deep understanding of customer concerns to provide accurate solutions.
• Maintain detailed call logs and documentation according to process guidelines.
• Escalate unresolved issues promptly to the relevant departments.
• Achieve required quality standards and service level metrics (SLAs).

Shift Pattern

• Females: 8:00 AM – 8:00 PM
• Males: 8:00 AM – 11:00 PM
• Duration: Any 10-hour shift (includes a mandatory 1-hour break).

Eligibility Criteria

• Bachelor's degree in any stream is mandatory.
• We welcome both fresh graduates and experienced professionals.
• Freshers are eligible to apply.