Customer Service Representative FT

Security National Bank, a respected institution with a long history of integrity and customer dedication, is seeking a dynamic Customer Service Representative for its Moville, IA branch. In this full-time, onsite role, you will be the primary point of contact for customers, serving as a front-line ambassador to deliver exceptional service and cultivate lasting relationships. Your responsibilities will include accurately and efficiently processing a variety of banking transactions, managing a cash drawer, receiving payments, and adeptly resolving customer service issues. A key aspect of this role involves proactively identifying customer needs through insightful questioning and referring them to appropriate services, products, and digital banking options. You will also collaborate effectively as a team player to achieve branch and department objectives.