Customer Service Engineer

Job Summary

This role is responsible for providing all necessary resources and logistics to perform services and maintenance activities at customer sites. These duties involve maintaining, repairing, and refurbishing sold or existing products, encompassing all forms of maintenance service (preventive and remedial), managing maintenance facilities, and supporting field service engineers. The position requires accountability for the quality of one's work and operates under direct operational supervision and prescribed work instructions. Work is performed within a defined operational framework, typically following a step-by-step sequence of standard tasks.

GE HealthCare is a leader in global medical technology and digital solutions, dedicated to creating a world with no limits in healthcare. We encourage you to unlock your ambition, transform ideas into impactful realities, and join an organization where every voice is valued and contributes to building a healthier world.

Roles and Responsibilities

• Technical: Maintain specific models within the assigned modality and area.
• Electronic/Mechanical: Perform troubleshooting on complex, multi-symptom problems at the total system level.
• Customer Satisfaction: Serve as a daily point of contact for doctors and technicians regarding equipment status. Ensure high levels of customer satisfaction and provide training to others as needed. Identify sales opportunities and communicate them to the account team.
• Business Growth: Contribute to the growth and direction of the business within the assigned geographic area.
• Productivity: Manage costs associated with warranty and planned maintenance (PMS) contracts.
• Administration: Complete all administrative tasks in a timely manner. Ensure prompt documentation of Field Maintenance Inspections (FMIs) and PMS inspections for assigned accounts.
• Installation: Take a leading role in complex and multifunctional room installations. Share best practices and maintain quality systems compliant with ISO 9001 and GE Service Quality policies.

Required Qualifications

• Degree in Electronics/Electrical Engineering or equivalent.
• Minimum of 2+ years of Field Services experience with strong technical analytical skills.
• Comprehensive knowledge of all Diagnostic Imaging (DI) equipment.
• Experience in diagnostic imaging modality is a plus.
• Solid understanding of basic electronics.

Desired Characteristics

• Proficiency in English and the ability to work independently with minimal supervision. Maintain high work standards and quality.
• Demonstrate initiative and motivation; effectively plan and organize work.
• Excellent communication, listening, and interpersonal skills.
• Strong customer focus; tactfully and effectively handle differences of opinion, influencing rather than directing.

Inclusion and Diversity

GE HealthCare is committed to equal opportunity and inclusion, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics.

We expect all employees to embody our core behaviors: act with humility and build trust; lead with transparency; deliver with focus; and drive ownership – always with unwavering integrity.

Our total rewards are designed to support your ambitions, providing the flexibility and boost needed to turn your ideas into world-changing realities. Our compensation and benefits are competitive for a global organization, offering career opportunities within a supportive and collaborative culture.

Disclaimer: GE HealthCare will not request payment for document processing, visa applications, or refer you to third parties for such services. Never send money to individuals claiming to offer employment with GE HealthCare.

Additional Information

Relocation Assistance Provided: Yes