Customer Operations

Highradius leverages advanced OCR technology to transform various document types, including scanned paper documents, PDF files, and digital camera images, into editable and searchable data. The system then assesses data capture quality by flagging check statuses. Exception handling is crucial to ensure data accuracy, enabling successful payment linking and posting, thereby improving Header Level Hit Rate (HLHR) and Item Level Hit Rate (ILHR).

As an analyst, your primary responsibility will be performing exception handling, which involves validating pre-captured data and making necessary corrections for checks once batches are loaded into the system. You are expected to adhere to daily checklists, verify the timely receipt and loading of all anticipated batches, and demonstrate efficiency in data validation and key-in based on supporting backup documents, ensuring 100% quality in exception handling. Promptly highlighting any issues or delays in file reception and loading is also a key expectation.

Roles & Responsibilities

• Monitor the timely receipt of Images & claims batches from the source at cut-off times.
• Track the loading of received batches into the system and coordinate with relevant teams for any issues encountered in batch receiving or loading.
• Conduct validation of pre-captured remittance data and perform corrections as needed (exception handling) based on supporting remittance and claim documents.
• Follow the established playbook and maintain ongoing efficiency and quality in exception handling.
• Participate in Transition Calls and Knowledge Transfers.

Requirements

• Bachelor of Commerce (B.Com) and Bachelor of Science (B.Sc) graduates with a typing speed exceeding 50 words per minute.
• Decent communication skills.
• Willingness to work in 24/7 shifts.
• Proficiency in MS-Excel & MS-Office.
• 0-3 years of experience in Cash Application, Invoice Processing, Accounts Receivable, and Payables.