Customer Insight Specialists

About the Job

Bhanzu is a leading global EdTech company, founded by Neelakantha Bhanu Prakash, recognized as the world's fastest human calculator and a Mental Math Olympiad gold medalist. Our core mission is to eradicate math phobia by offering personalized, AI-driven math learning programs for students from UKG to Grade 9. We move beyond traditional rote learning, emphasizing conceptual understanding, speed mathematics, and practical, real-world applications. Operating in over 20 countries, including the US, UK, Canada, the Middle East, and India, we are fundamentally changing how students interact with mathematics and equipping the next generation for success in STEM careers.

What You’ll Do

• Conduct brief, structured interviews with educators, parents, and students across diverse geographical locations and market segments.
• Utilize pre-defined questions provided by the Researcher for each study, adapting fluidly to the customer's conversational style and pace.
• Practice active listening to identify key drivers of satisfaction, engagement, or potential churn.
• Accurately record customer verbatim, capturing tone and emotions, not just factual answers.
• Document quantitative insights derived from conversations, such as the frequency of mentions for specific pain points.
• Collaborate closely with the Researcher to ensure interviews effectively address the quarterly research objectives, which may include understanding renewal drivers, identifying experience gaps, or pinpointing communication triggers.
• Participate in weekly debrief sessions to present observations, share compelling quotes, and highlight recurring themes.

What You’ll Bring

• 2 to 6 years of experience in a customer-centric or communication-intensive role, such as Customer Experience, Operations, Research, Sales, or Community Management.
• Exceptional spoken and written English communication skills; proficiency in at least one Indian regional language is advantageous.
• Outstanding conversational skills and innate empathy, with a genuine enjoyment for listening and encouraging openness.
• Strong listening abilities and inherent curiosity, driven by a desire to understand individuals and their motivations.
• The capacity to ask insightful follow-up questions to uncover the underlying reasons for customer sentiments.
• Comfort with organizing data, meticulous note-taking, and identifying patterns.
• Bonus points for prior experience with user interviews, customer feedback analysis, or NPS programs.