Customer Care Representative

Role: Customer Care Representative

About the Role:

We are seeking a detail-oriented and empathetic individual to join our expanding Global Capability Centre (GCC) in India. As part of a dedicated care desk for a Fortune 200 company, you will handle inbound queries across phone, email, and chat with accuracy.

Key Responsibilities:

• Resolve routine customer issues at first contact while escalating complex matters with full context.
• Maintain strict adherence to compliance guidelines and scripts where required.
• Log every interaction accurately in the CRM or care platform.
• Meet quality, speed, and adherence targets set by leadership.
• Flag recurring issues proactively to prevent future occurrences.

Ideal Candidate Profile:

• 1-4 years of experience in customer support, service roles, or related fields (freshers welcome).
• Patient and clear communicator capable of staying calm under pressure.
• Comfortable following defined processes precisely.
• Fluent written and spoken English with a reliable remote-work setup.

Preferred Qualifications:

• Experience in regulated or compliance-sensitive environments.
• Familiarity with CRM systems or ticketing platforms like Zendesk, Salesforce, etc.

What We Offer:

• A care desk backed by the operational rigour of a Fortune 200 organisation.
• Remote-friendly environment with pan-India hiring opportunities.
• Long-term placement potential and full training on tools provided for freshers.