Customer Associate
Full Job Description
Join Wipro as a Customer Associate in Pune, a role demanding a customer-first approach and proven experience in customer-facing telecommunications. You will excel in analytical and diagnostic tasks, logically troubleshooting issues to resolution, and maintaining high accuracy in fault handling and communication. Strong written and verbal skills are essential for engaging diverse stakeholders. A demonstrable interest and working knowledge of telecommunications, WiFi, and mobile technologies are required. Experience in technical customer service, L1 support, WiFi, wireless broadband, basic networking, mobile devices, and IP monitoring tools is preferred. Prior experience as an L1 Support Engineer specializing in Routing & Switching is a plus.
Company
Wipro
Wipro is a leading global information technology, consulting, and business process services company. With a strong presence in Pune, Wipro is dedicated to helping clients succeed in the digital era by...