Critical Incident Manager

The Critical Incident Manager role at Innominds Software requires a proactive individual to lead and own the response to critical Severity 1 incidents, where business, financial, reputational, or legal/regulatory impact is at risk. This position involves developing a deep understanding of applications, infrastructure, and business operations to execute Critical Incident Management processes effectively. Key responsibilities include ensuring clear communication with stakeholders, coordinating internal and external resources, and rapidly resolving incidents to restore business services. The ideal candidate will drive process improvements, foster stakeholder relationships, and continuously enhance technical, business, and leadership skills. This role operates in a 24x7x365 environment, requiring the ability to manage high-stress situations, coordinate large teams, and deliver measurable improvements in service quality and customer satisfaction. The role emphasizes collaboration, compliance, and a commitment to evolving Critical Incident Management practices.