Configuration Specialist

About the Role

The Configuration Specialist at Businessolver ensures accurate system configuration and seamless data sharing with carriers, directly supporting client benefits administration processes and complex system builds. You will be instrumental in maintaining operational excellence across key work process flows including Annual Enrollment, New Services Implementation, Acquisitions, and Divestitures.

Key Responsibilities

• Participate in all raw materials review and validation to ensure data integrity.
• Ensure system configuration is completed strictly in accordance with requirements documentation.
• Support and adhere to key work process flows for Annual Enrollment, New Services Implementation, Acquisitions, and Divestitures system build requirements.
• Execute rigorous self-QA on all system build deliverables before submission.
• Establish and maintain global process documentation; promptly report any discrepancies found in existing materials.
• Maintain daily communication touch-bases with necessary internal partners associated with current projects or tasks.
• Accurately maintain capacity and productivity measurements through diligent task updates within the system.
• Review open tasks on a daily basis, prioritize workloads effectively, and escalate items when appropriate to meet deadlines.
• Address any escalated or global issues related to client system builds with a problem-solving mindset.
• Take active participation in training sessions related to new system functionality and evolving processes.