Cloud Support Engineer
Full Job Description
About the Role
We are seeking a Cloud Support Engineer for our founding India cloud support team. As one of the first specialists on ground in this high-growth, VC-backed SaaS environment, you will shape how we support customers running infrastructure across AWS, Azure, and GCP.
Key Responsibilities
- Troubleshooting & Support: Diagnose and resolve issues across major cloud environments (AWS, Azure, GCP), investigating deployment failures, connectivity problems, and performance bottlenecks. Reproduce issues in test environments to document clear root causes.
- Reliability & Partnership: Partner closely with engineering teams to escalate and close complex issues. Contribute to runbooks, troubleshooting guides, and internal documentation while sharing recurring patterns to influence the product roadmap.
Ideal Candidate Profile
You should have 2-6 years of experience in cloud support, DevOps, or Site Reliability Engineering (SRE). You must be hands-on with at least one major cloud platform, comfortable administering Linux systems, and capable of basic scripting in Python or Bash. Strong clear written and spoken English is essential.
Preferred Qualifications
- AWS, Azure, or GCP Associate level certification (or higher).
- Exposure to containers and orchestration like Docker and Kubernetes.
- Experience supporting a SaaS or B2B software product.
Company
Flexiple
Flexiple is a premier managed marketplace empowering global companies to build, manage, and scale high-performing offshore teams and Global Capability Centers (GCCs) in India.With over a decade of exp...