Cloud Support Engineer
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
Akamai Technologies is seeking a driven Cloud Support Engineer to join its dynamic global Cloud Support Team in Bengaluru / Bangalore, India. This role is integral to delivering exceptional support to strategic APJ accounts, focusing on resolving complex technical challenges in the cloud and ensuring customer success. You will be the primary point of contact for customers, addressing inquiries via tickets, email, phone, and live chat. Your responsibilities will include independently managing incidents and escalations to closure, collaborating with cross-functional teams (Accounts, Sales, Services, Engineering), and supporting high-profile events like the Olympics and World Cup. Ideal candidates will have 2-4 years of experience in computer science, engineering, or a related field, with a strong understanding of fundamental computing concepts including Linux, virtualization, cloud technologies (Containers, Kubernetes, VPCs, Storage), internet flow, IP networks, DNS, routing, firewalls, and communication protocols (HTTP, TCP/IP, RTMP, UDP). Expertise in web applications and strong professional communication and relationship-building skills are essential. Fluency in English is required to support a diverse enterprise customer base.
Company
Akamai Technologies
Akamai Technologies is a global leader in cloud security and content delivery, empowering businesses to secure, accelerate, and improve their online experiences. With a vast distributed network, Akama...