Cloud Operations Engineer

NiCE is seeking a skilled Cloud Operations Engineer to join our growing Cloud team in Pune. This role focuses on providing customer-centric application support, leading client projects on the cloud, and ensuring operational excellence. You will be responsible for monitoring application server health, resolving operational issues such as batch failures and network problems, and maintaining server performance metrics for memory, CPU, file systems, databases, and batch jobs. Key responsibilities include maintaining operational documentation, producing daily production status reports, reviewing client support tickets under SLAs, and resolving Level 2 and Level 3 issues related to applications, databases, and data centers. The role requires documenting issues in the customer support portal and providing on-call support during off-hours and non-prime shifts. The ideal candidate will have 2-4 years of experience in application/production support with cloud-based hosting administration, management, and performance tuning in a high-availability SLA environment. Experience with Azure/AWS, Unix, Linux, Windows, Tomcat, SSH, scripting, SQL Server, Oracle, and MySQL is essential. A strong understanding of complex processes and data flow, excellent written and verbal communication skills, and experience with application debugging, performance tuning, and scalability are required. Familiarity with standard application security compliance best practices and fault detection/resolution processes is also important. You should be able to work independently and collaboratively with team members and developers, multitask effectively, and provide rapid production support. This role is an Individual Contributor reporting to the Tech Manager.