Client Relations
Full Job Description
Position Summary
We are seeking a dynamic Client Relations Executive to provide personalized support for our Information Technology Outsourcing (ITO) & Business Process Outsourcing (BPO) and Telecom clients. This role is critical to ISG Research's business, offering a formalized career path toward subject matter expertise in areas like strategic account development, benchmarking, renewals, and marketing.
Key Responsibilities
- Client Engagement: Liaise between providers (IT/BPO/Network) and ISG's Advisory community to ensure clients realize the full value of their subscription.
- Sales Support & Operations: Enable client onboarding, manage renewals, support the sales team with opportunities/issues, and track usage targets for tools like Momentum services.
- Tech Domain Expertise: Apply knowledge in ADM (Application Delivery Management), DevOps, Cybersecurity, Cloud Infrastructure (AWS, Azure, GCS).
- Data & Reporting: Use CRM platforms (Salesforce/Hubspot) and analytics tools (PowerBI) to develop concise reports that inform business decisions.
Ideal Candidate Profile
You possess 2-4 years of experience in account management or sales support. You are consultative, capable of troubleshooting complex client issues with internal teams, and comfortable collaborating across global time zones (US/Europe/APAC). Excellent English fluency is a must.
Company
ISG
ISG (Information Services Group) is a leading global technology research and advisory firm headquartered in North America with operations worldwide.About ISGFounded in 2006, ISG is an AI-centered expe...