Business Analyst

Teleperformance (TP) is seeking a skilled Business Analyst to join our dynamic team in Malad, Mumbai. This is an on-site position for candidates with 2-7 years of experience. You will play a crucial role in enhancing our customer service operations and driving process improvements.

Key Responsibilities

• Effectively manage and resolve customer complaints with professionalism and empathy.
• Deliver exceptional customer service across multiple communication channels.
• Collaborate with cross-functional internal teams to elevate the overall customer experience.
• Develop and implement innovative process improvements to boost operational efficiency.
• Analyze customer feedback and data to pinpoint areas for enhancement.
• Thrive in a fast-paced environment, consistently meeting performance targets.

Qualifications

• Demonstrated excellence in communication and problem-solving abilities.
• Proven capacity to perform under pressure and adhere to strict deadlines.
• Strong analytical and critical thinking skills are a must.
• Proficiency in Microsoft Office Suite and Customer Relationship Management (CRM) software.
• Prior experience in a similar Business Analyst role, ideally within the BPO or IT-enabled services sector, is highly advantageous.
• Ability to work autonomously and contribute effectively as part of a collaborative team.