Back Office Contact Processing

Role Overview

Credit One Bank is a data-driven financial institution seeking an Operations Data Analyst I to analyze and visualize critical business system data. This role focuses on improving customer service standards, optimizing operational workflows, and enhancing the overall card member experience.

Key Responsibilities

• Prepare comprehensive operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses for strategic decision-making.
• Recommend systems improvements to senior management based on deep analysis of current practices, outcomes, and emerging trends. Participate in the implementation and monitoring of approved changes.
• In collaboration with direct managers and peer analysts, conduct internal stakeholder research to support robust strategic and business planning initiatives.
• Perform daily, weekly, and monthly reviews and analyses of current processes using department-defined operational metrics and reports.
• Understand and communicate the financial and operational impact of changes to procedures or strategies effectively across teams.