AV Systems Engineer Associate

About This Role

Northwestern University seeks an Associate AV Systems Engineer to provide expert audiovisual and technical support across state-of-the-art classrooms, learning spaces, and videoconferencing facilities in Evanston.

Key Responsibilities:

• HOTLINE Support & Troubleshooting: Respond immediately to escalated service requests (7-ROOM hotline) for NUIT Learning Spaces. Perform routine diagnostics, maintenance actions, and security monitoring across all technology support locations.
• Service Delivery Quality Assurance: Oversee AV systems, classroom computing, video conferencing, lecture capture, and event support. Manage incident, change, and problem management functions to ensure operational excellence.
• Operational Readiness & Certification: Certify new or upgraded service locations. Implement best practices in room design for long-term ease of use. Maintain replacement plans for AV, computer, VC, and lecture capture technology.
• Inventory Management: Manage inventory of critical supplies including lamps, batteries, and backup equipment for supported machines.

Videconferencing & Event Support

• Conduct advance needs assessments, connection tests, and in-conference assistance for video conferencing facilities. Provide user training and resolve troubleshooting issues under pressure.
• Support webcasting initiatives and special events with thorough advance testing and same-day venue support.

Training & Development

• Deliver basic orientations and individualized technical sessions for faculty, guest lecturers, and student workers to ensure proficient use of technology-enhanced environments.