A/V Support Technician

About the Role

We are hiring an A/V Support Technician to implement and support video conferencing and conference room audio/visual solutions. You will maintain room systems, troubleshoot incidents involving Apple devices, assist with upgrades and installations, coordinate vendor activities, and track inventory.

Key Responsibilities:

• Perform comprehensive health checks on conference rooms to ensure all A/V and video conferencing systems operate at optimal conditions.
• Resolve, document, and track support requests; escalate critical issues appropriately.
• Support the installation of new A/V upgrades and system configurations.
• Facilitate coordination with external A/V vendors for maintenance and repairs.
• Troubleshoot and repair Apple ecosystem devices including Apple TVs, iPads, MacBooks, and iMacs.
• Maintain accurate inventory logs for all equipment and consumables.

Requirements:

Must Have:
- Solid understanding of video conferencing protocols, AV switching gear, and control systems.
- Knowledge of network technologies, including security best practices.
- Strong problem-solving skills in a dynamic environment.
- Excellent communication abilities for interacting with staff through to executive levels.
- Ability to quickly adapt to new tools and concepts.
Experience: 1+ years in A/V support.

Preferred Qualifications:
- Experience with Cisco, Crestron, or Extron systems.
- Certified A/V Technician credential.