Atlassian Product Support Specialis...

We are seeking a hands-on Atlassian Product Support Specialist to administer, configure, and enhance our Atlassian toolset, including Jira, Confluence, Jira Service Management, Bitbucket, and related applications. This is a contract without Provident Fund (PF) role located remotely at Carnation Infotech, focusing on both reactive support and proactive project implementation.

Your responsibilities will include:

• Providing day-to-day administration and support for Atlassian tools
• Designing, building, and maintaining Jira projects, workflows, custom fields, and automation rules (e.g., Jira Automation, ScriptRunner)
• Configuring and optimizing Confluence spaces, page templates, and permissions for cross-functional collaboration
• Partnering with project teams to gather requirements and implement Atlassian-based solutions for new initiatives
• Evaluating, installing, and managing Atlassian Marketplace apps/plugins, including licensing and upgrades
• Supporting integrations with enterprise systems like Slack, ServiceNow, GitHub, CI/CD pipelines, and SSO/SAML
• Troubleshooting technical issues, permission problems, and performance concerns
• Maintaining data hygiene, governance, and documentation for configurations
• Training end users and creating self-service documentation
• Monitoring system health, licensing compliance, and security best practices

Required qualifications include:

• 3+ years of hands-on Atlassian administration experience (Jira, Confluence required; Jira Service Management and Bitbucket a plus)
• Experience configuring workflows, permission schemes, custom fields, and automation rules
• Strong project implementation experience (new project setups, migrations, integrations)
• Familiarity with Jira permission/security models and Confluence space administration
• Excellent communication skills to collaborate with technical and non-technical stakeholders

Preferred qualifications include:

• Experience with ScriptRunner, JQL, and REST API scripting
• Migration experience between Atlassian Cloud/Data Center
• ITSM/ITIL practices, especially for Jira Service Management
• Integration experience with CI/CD pipelines, Slack, SSO providers, or other enterprise systems
• Atlassian certifications (e.g., ACP-100, ACP-120, ACP-620)
• Basic scripting/programming skills (Groovy, Python, JavaScript)