Associate Technical Consultant

Associate Technical Consultant - Cloud Services in Delhi, India

Embee Software Private Limited is seeking a skilled Associate Technical Consultant specializing in Cloud Services for their Delhi, India office. This full-time role requires 13 years of hands-on experience in Microsoft Office 365/Microsoft 365 environments.

The successful candidate will be instrumental in ensuring the high availability, robust security, optimal performance, and seamless user support for our cloud collaboration services. You will work closely with internal IT teams and end-users to maintain and enhance our Microsoft 365 ecosystem.

Key Responsibilities:

• Maintain and ensure high availability and peak performance of Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
• Proactively monitor service health, performance metrics, and usage patterns to identify and mitigate potential issues.
• Administer user accounts, licenses, groups, and permissions in strict adherence to organizational policies.
• Configure and manage essential security, compliance, and governance settings, such as Conditional Access, Data Loss Prevention (DLP), retention policies, and Multi-Factor Authentication (MFA).
• Perform regular data backups and actively contribute to the development, rigorous testing, and execution of disaster recovery and business continuity plans.
• Stay current with the latest Microsoft 365 features, updates, and roadmap changes, planning and executing upgrades or migrations as needed.
• Collaborate effectively with cross-functional IT and infrastructure teams to troubleshoot and resolve complex technical challenges.
• Provide comprehensive Tier 1 and Tier 2 support to end-users for all Microsoft 365 applications and services.
• Develop and maintain clear, concise technical documentation, Standard Operating Procedures (SOPs), and configuration guides.
• Conduct engaging end-user training sessions and offer ongoing support to foster adoption and improve user productivity.
• Research and evaluate emerging tools and solutions within the Microsoft ecosystem, recommending improvements to boost operational efficiency.
• Track industry trends and competitive developments in cloud collaboration and productivity platforms.

Required Skills and Qualifications:

• A minimum of 13 years of practical experience in Microsoft Office 365/Microsoft 365 administration.
• Proficiency with Exchange Online, SharePoint Online, Microsoft Teams, and OneDrive.
• Solid experience with Azure AD (Entra ID), including identity management and access controls.
• A strong understanding of security, compliance, and data protection principles within cloud environments.
• Proven experience in incident management, troubleshooting, and providing end-user support.
• Familiarity with PowerShell scripting for Microsoft 365 administration is highly preferred.
• Excellent documentation and communication abilities.
• The capacity to work both independently and collaboratively in a dynamic, fast-paced setting.

Preferred Certifications (Highly Desirable):

• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Azure Fundamentals or other relevant Microsoft certifications.