Wolters Kluwer•8h ago
Foundit
Associate Support Engineer
Chennai, India
Full Time
Entry Level
Full Job Description
Role Overview
Join our Chennai-based team as an Associate IT Support Engineer to support critical 24×7 monitoring operations. You will investigate alerts using metrics, logs, traces on infrastructure, cloud resources (AWS/Azure), and containerized services (Kubernetes). This role emphasizes practical troubleshooting, clear communication of technical findings, and the strategic use of AI-assisted tools for investigation documentation.
Key Responsibilities
- Monitor applications and dashboards using OpenSearch, Grafana, SolarWinds, Dynatrace/New Relic/Datadog/Azure Application Insights.
- Perform incident response: review logs/metrics/traces to identify errors or performance degradation.
- Manage ServiceNow tickets with accurate technical details and escalate critical issues appropriately.
- Monitor Kubernetes clusters (pods/nodes/deployments) and execute basic SQL queries for data validation.
Qualifications
- Bachelor's degree in Computer Science or equivalent; Master's preferred.
- Up to 2 years experience in observability, monitoring, or production support.
- Proficiency with cloud platforms (AWS/Azure), containerization basics, and ServiceNow.
Work Schedule
This position involves rotational shifts covering weekends, holidays, and night hours per company policy.
Join our Chennai-based team as an Associate IT Support Engineer to support critical 24×7 monitoring operations. You will investigate alerts using metrics, logs, traces on infrastructure, cloud resources (AWS/Azure), and containerized services (Kubernetes). This role emphasizes practical troubleshooting, clear communication of technical findings, and the strategic use of AI-assisted tools for investigation documentation.
Key Responsibilities
- Monitor applications and dashboards using OpenSearch, Grafana, SolarWinds, Dynatrace/New Relic/Datadog/Azure Application Insights.
- Perform incident response: review logs/metrics/traces to identify errors or performance degradation.
- Manage ServiceNow tickets with accurate technical details and escalate critical issues appropriately.
- Monitor Kubernetes clusters (pods/nodes/deployments) and execute basic SQL queries for data validation.
Qualifications
- Bachelor's degree in Computer Science or equivalent; Master's preferred.
- Up to 2 years experience in observability, monitoring, or production support.
- Proficiency with cloud platforms (AWS/Azure), containerization basics, and ServiceNow.
Work Schedule
This position involves rotational shifts covering weekends, holidays, and night hours per company policy.
Company
Wolters Kluwer
Wolters Kluwer is a global leader in information solutions for professionals who serve clients, businesses and governments around the world.
Chennai, India
Posted on Foundit
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