Associate Software Support Speciali...

Join Tyler Technologies as an Associate Software Support Specialist in Yarmouth, ME. This entry-level role offers the opportunity to provide basic-level support to clients by resolving straightforward product and database issues. You will utilize data analysis, troubleshooting, communication skills, and coordinated testing to address client inquiries while building deep product knowledge.

Key Responsibilities:

• Provide inbound phone, web, or email software support to resolve easily solvable client inquiries.
• Analyze data reports, forms, and web technologies commensurate with your training level.
• Determine whether issues are resolved personally or referred to more experienced team members.
• Maintain clear communication with all parties involved in issue resolution to manage client expectations effectively.
• Utilize Tyler's client management system to create, track, and update details on specific client issues.
• Submit complex client issues to the development team for resolution as needed.
• Create or enhance documentation throughout the support process.
• Demonstrate a commitment to expanding technological skills and knowledge of Tyler products.