Associate IT Support Specialist
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
Mitel is seeking an Associate IT Support Specialist to join our dynamic team in Bengaluru/Bangalore, India. In this role, you will be instrumental in providing essential IT support to Mitel employees, ensuring a seamless and productive work environment. You will engage with staff through phone, email, and in-person interactions, with a primary focus on achieving customer satisfaction in every interaction.
Key Responsibilities:
- Provide comprehensive assistance for requests related to all aspects of the IT infrastructure.
- Deliver general desktop and laptop support, including software installation, configuration, and troubleshooting.
- Diagnose equipment failures and contribute to their resolution.
- Support users with network and service access issues.
- Manage requests for additional system access.
- Conduct troubleshooting and fault investigation across the entire IT infrastructure.
- Assist with the onboarding and departure processes for staff, including equipment and account setup/termination.
- Participate in initiatives to enhance Mitel's IT environment, such as equipment replacement and software/patch rollouts.
- Contribute to the development of the Mitel IT knowledge base and IT help information.
Required Qualifications:
- 2 to 4 years of experience in an IT support role.
- Proven experience interacting with international/global customers.
- Excellent professional demeanor and phone presence.
- Strong communication and active listening skills.
- Demonstrated ability to resolve issues under pressure and adapt to change.
- Capacity to quickly learn new technical concepts and terminologies.
- Willingness to work rotating shifts, including night and weekend shifts (covering APAC, EMEA & AMER time zones).
- Strong work ethic and self-motivation.
- Positive attitude and strong interpersonal skills.
- Proficient understanding of the Windows desktop environment.
- Good understanding of the Mac desktop environment.
- Good understanding of Windows Server back-end infrastructure (e.g., Domain, Active Directory).
- Good understanding of IP network infrastructure and configuration (e.g., DNS, DHCP).
- Good understanding of IT security principles and tools (e.g., firewalls, virus checking, DMZs, VPNs).
For more information about Mitel, visit Why Mitel or follow us on LinkedIn.
Mitel is committed to fostering workforce diversity and an inclusive working environment. We believe that diversity in perspectives, skills, and experiences is crucial for our success, and we welcome applications from all sections of the community.
Company
Mitel
Mitel is a global leader in business communication and collaboration solutions, dedicated to empowering businesses to connect, collaborate, and deliver exceptional customer experiences. We foster a dy...