Associate Cloud Applications Consul...

As an Associate Cloud Applications Consultant at OpenText, you will provide technical and consultative assistance for implementations of the OpenText Documentum product suite to our global clientele. You will leverage your understanding of ITIL processes to resolve incidents, fulfill service requests, and perform installations, development, integration, and administration tasks under the guidance of a Technical Lead. This role requires the ability to complete assigned tasks with minimal supervision.

• Represent OpenText professionally to customers, partners, and internal teams.
• Support and report to the Engagement Delivery Manager, communicating project status, proactively identifying issues, and recommending solutions.
• Build relationships with client technical counterparts and participate in solution scoping and planning meetings. Assist in proposal creation to meet evolving client needs.
• Execute installation, development, configuration, integration, administration, and testing activities. Collaborate with senior staff and the Engagement Delivery Manager on complex customer situations. Work with colleagues and Product Support to resolve technical issues during implementations.
• Prepare and submit activity/progress reports and time recording as per procedures. Keep delivery managers informed and promptly report any issues. Contribute to project closure by sharing learnings and suggesting improvements.
• Facilitate knowledge transfer to team members, provide on-the-job guidance and mentoring, and conduct customer training sessions as authorized.
• Adhere to defined processes and methodologies, reporting deviations and recommending improvements to the Engagement Project Manager.
• Achieve OpenText Proven Certification in Documentum Content Management, administration, programming, and development.

What You Need To Succeed:

• Solid understanding of Enterprise Content Management systems.
• Experience with Documentum suites including Content Server, D2, D2LS, Webtop, DFS, DFC, BOF, WDK, DQL, Captiva, Infoarchive, Documentum Administrator, Tomcat, Xplore, and CTS.
• Proficiency in Documentum administration and maintenance.
• Experience with incident and problem management within the systems.
• Participation in change and release management processes.
• Good to have experience in Core Java and DFC programming.
• Good working knowledge of Unix and Windows operating systems.
• Strong analytical skills and the ability to thrive in a fast-paced, globally distributed team environment.
• Flexibility to work in shifts.
• Experience: 1 - 3 years.