Key Responsibilities and Demonstrated Abilities

• Demonstrate a strong sense of ownership and accountability.
• Utilize excellent analytical skills to dissect complex operational data.
• Effectively summarize and communicate critical data insights to stakeholders.
• Show a proactive desire to learn intricate processes and systems.
• Commit to long-term career development through diverse assignments within India Operations.
• Collaborate effectively with large work groups and demonstrate leadership capabilities.
• Lead teams of associates with guidance from experienced managers.
• Be prepared to work a flexible roster, including night shifts and weekends, to support 24/7/365 operations.
• This is a physical, on-floor role requiring immediate team leadership.
• Willingness to relocate based on business requirements.

Roles within Operations Manager I Job Family

Area Manager

Based in fulfillment centers or office premises, this role requires on-floor observation, process audits, and associate coaching. Key activities include:

• Frequent walking within the fulfillment center and surrounding areas.
• Sustained periods of standing and walking.
• Ability to work in potentially noisy, unlit, and non-airconditioned construction or distribution environments.
• Safe and unrestricted access to all areas of the building, including ascending/descending ladders and stairs.
• Extensive data analysis to identify trends and drive Kaizen activities.
• Strong interpersonal skills to ensure operational success and manage diverse stakeholders.
• Participation in leadership review meetings such as Daily Deep Dive and Site Business Review to make decisions on site improvement parameters.
• Implementation of quality best practices like 5S.
• Mentorship and motivation of the hourly workforce.
• Management of safety, quality, productivity, and customer delivery promises.
• Collaboration with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to achieve business objectives.

Operations Manager

• Focus on reducing customer/seller service contacts.
• Analyze concessions and defects to improve customer experience.
• Shadow seasoned managers to gain on-floor operational knowledge and execute shifts independently.
• Develop methods to track and improve partner (carrier and 3P) performance.
• Address transportation and supply chain issues in new geographies.
• Conduct market and competitive analysis for transportation parameters, develop, and pilot operating plans for performance improvement.
• Identify and prevent financial leakage with partners.
• Enhance the customer returns experience.
• Drive process improvements to boost operational efficiencies or quality metrics in fulfillment centers, transportation, or customer service.
• Analyze and create mechanisms to improve third-party seller order fulfillment.
• Improve fulfillment center processes and metrics by collaborating with retail, FBA, customer service, and transportation teams.
• Oversee data processing, quality supervision, and continuous improvement initiatives.

Station Manager

• Define transportation processes from fulfillment centers to delivery stations.
• Provide practical input to Centralized Routing teams for optimizing delivery routes.
• Ensure sufficient capacity within the citywide delivery team for peak time management.
• Conduct performance appraisals and mentor station supervisors for efficient operations.
• Continuously improve delivery processes for sustained performance gains.
• Analyze data reports to identify performance bottlenecks and implement improvements.
• Implement formal process control and improvement mechanisms such as Kaizen.

Qualifications

Basic Qualifications

• A minimum of 1 year of employee and performance management experience.
• A Bachelor's degree or equivalent, or a minimum of 2 years of Amazon (blue badge/FTE) experience.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Capability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts.

Preferred Qualifications

• A minimum of 1 year of experience with performance metrics, process improvement, or Lean techniques.