Apprentice
Full Job Description
About This Role
We are seeking an Apprentice Network Monitoring Engineer to join our Customer Services & Operations team. Ideal for those with foundational networking knowledge eager to build a career in global telecoms, this role involves real-time monitoring of large-scale customer networks (24x7x365 shift model), fault validation, incident reporting across IP/Cisco environments, and stakeholder communication.
Key Responsibilities
- Monitor network elements within defined SLAs for global customers.
- Perform initial diagnosis of faults and validate alarms on Cisco technologies.
- Elevate service-impacting incidents to stakeholders accurately and timely.
- Create trouble tickets for specialist resolution teams.
- Maintain operational excellence to minimize downtime in a 24x7 shift environment.
Who You Are
You hold an Engineering degree or diploma with basic networking knowledge (OSI Model, TCP/IP, Routing/Switching). Proficient in Windows and Office applications. You possess strong English communication skills, analytical problem-solving abilities, and thrive in a collaborative team setting.
Experience & Certification
- Degree/Diploma required; CCNA certification is desired.
- Familiarity with ISPs/Telecoms environments preferred (1+ years experience desired).
Company
VOIS
VOIS (Vodafone Intelligent Solutions) is a premier strategic division of Vodafone Group Plc, recognized as the largest shared services organisation in the global telecommunications industry.Serving cu...