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Blue Copper Technologies Pvt. Ltd•2h ago
Foundit
Application/ Technical Support Engi...
Kolkata, India
Full Time
Mid Level
N/A
N/A
N/A
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
Blue Copper Technologies Pvt. Ltd is seeking a skilled Technical Support Engineer in Kolkata, India, for a permanent role. This position requires 2 to 4 years of experience and a graduate degree, preferably in Engineering. The ideal candidate will provide essential technical and operational support to our valued customers.
Key Responsibilities
- Deliver high-quality technical support by troubleshooting, diagnosing root causes, and resolving customer issues using logs, configs, and system data.
- Develop strong product and industry knowledge to guide customers in effective product usage.
- Create and maintain clear documentation (KB articles, FAQs, troubleshooting guides) for self-service support.
- Communicate professionally to build strong customer relationships and enhance experience.
- Collect and analyze user feedback to identify improvements and optimize support processes.
- Collaborate with cross-functional teams to escalate complex issues and support product enhancements.
- Contribute to process improvements, knowledge sharing, and training of new team members.
- Maintain accurate reports and documentation of support activities and customer interactions.
- Possess foundational AI knowledge, including LLMs, prompt engineering, AI tools, and performance metrics.
Required Skills and Qualifications
- Graduate in any discipline (preferably Engineering).
- 2 to 4 years of relevant experience.
- Excellent English communication and presentation skills.
- Comfortable working evening and night shifts.
- Fair understanding of any Linux flavor (preferable).
- Fair understanding of SQL and RDBMS.
- Strong documentation and reporting skills.
- Excellent troubleshooting abilities.
- Experience in handling customer support queries.
- Ability to coordinate effectively with cross-functional teams.
- Experience in utilizing issue tracking and management software is a plus.
- Knowledge of AWS or Azure cloud platforms is an added advantage.
This role is based in Kolkata, with potential for work in Gurgaon.
Company
B
Blue Copper Technologies Pvt. Ltd
Kolkata, India
Posted on Foundit