Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and procedures to enhance team knowledge.
• Engage with stakeholders to gather requirements and provide feedback on system performance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in EPIC Systems.
• Strong analytical skills to diagnose and resolve software issues.
• Experience with troubleshooting and debugging applications.
• Familiarity with system integration and data flow management.
• Ability to communicate technical information effectively to non-technical users.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in EPIC Systems.
• This position is based at our Mumbai office.
• A 15 years full time education is required.