AI Engineer II

American Express is at the forefront of transforming commerce and customer experiences through Artificial Intelligence. Within Amex Technology, we are developing scalable and responsible agentic AI systems for enterprise-wide application. Our focus is on agentic AI development, creating intelligent, adaptive systems capable of planning, reasoning, and acting autonomously across complex workflows while adhering to stringent financial services standards for security, explainability, reliability, and compliance. We collaborate with product, design, and business teams to deliver agentic capabilities that streamline operations, enhance decision-making, and redefine customer interactions.

As an AI Engineer II - Agentic AI in Bengaluru/Bangalore, India, you will be instrumental in building production-ready agentic AI systems that process real financial data and serve actual customers. You will work within a regulated, customer-facing environment, contributing to the design, development, and deployment of AI-powered features alongside experienced professionals. This role provides significant mentorship and growth opportunities in LLMs, agentic systems, and production AI engineering, emphasizing hands-on coding, system design contributions, and post-launch operational support.

What You'll Do

• Contribute to the design and implementation of LLM-powered and agentic product features.
• Build and extend agentic AI workflows that leverage context, utilize tools, and perform actions under expert guidance.
• Implement and maintain retrieval-augmented generation (RAG) pipelines for financial data, prioritizing accuracy and safety.
• Develop and enhance shared AI infrastructure, including LLM services, orchestration components, and evaluation/monitoring tools.
• Participate in the operational lifecycle of AI systems in production, focusing on monitoring, debugging, and performance optimization.
• Collaborate closely with product and design teams to translate customer needs into effective technical solutions.

Technical Environment

We seek candidates excited to grow within a modern, enterprise-scale engineering environment specializing in agentic AI.

Core Engineering Stack

• Languages: Python, Go, TypeScript
• Cloud and Infrastructure: AWS and/or GCP, Kubernetes
• APIs and Services: REST, gRPC
• Distributed Systems: Event-driven architectures, including Kafka

Agentic AI and ML

• Integration of commercial and open-source LLMs into agentic workflows.
• Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation.
• Schema validation and structured data handling.

AI-Assisted Development

• Utilization of AI-assisted and agentic development tools for design, implementation, testing, debugging, and refactoring.
• Learning to apply these tools responsibly while upholding production-quality standards.
• All systems are designed to meet rigorous standards for reliability, security, and auditability in a financial services context.

What We're Looking For

• 2+ years of professional software engineering experience.
• Hands-on experience building or contributing to AI-powered features, LLM-based applications, or applied ML systems (professional or project-based).
• Strong engineering fundamentals in at least one backend language: Python, Go, or TypeScript.
• Familiarity with APIs, basic cloud concepts, and modern development practices.
• Keen interest in agentic AI systems, autonomy, and AI-assisted development workflows.
• A proactive attitude towards learning, accepting feedback, and developing technical ownership.
• Experience working effectively in collaborative, cross-functional teams.
• A strong customer-centric approach and a curiosity for solving real-world problems.

Preferred Qualifications

• Exposure to LLM tooling, prompt engineering, RAG, or agent frameworks through work, coursework, or personal projects.
• Internship or early-career experience in fintech or other regulated industries.
• Contributions to open-source projects, hackathons, or side projects related to AI or developer tooling.

American Express offers comprehensive benefits to support your holistic well-being, including competitive salaries, bonus incentives, financial well-being support, extensive medical, dental, and vision insurance, flexible working models, generous parental leave, on-site wellness centers (location-dependent), confidential counseling services, and robust career development opportunities. We are an equal opportunity employer committed to diversity and inclusion, and all offers of employment are contingent upon successful background verification.