Position Overview

Job Title: AI Application Support & Enablement Engineer

Corporate Title: Analyst

Location: Pune, India

Role Description

Shared Application & Services is responsible for the standardized use and further development of shared platforms and applications. This division provides reusable, scalable, and cost-efficient solutions for end-to-end business processes.

The AI Application Support & Enablement Engineer plays a crucial role in supporting and enabling internal teams to successfully adopt and utilize the organization's AI SaaS platform. This position acts as a liaison between platform engineering and internal tenants, focusing on onboarding, technical support, troubleshooting, and enablement of AI applications, APIs, and services.

What we'll offer you

As part of our flexible scheme, you will enjoy a range of benefits, including:

• A best-in-class leave policy.
• Gender-neutral parental leaves.
• 100% reimbursement under the childcare assistance benefit (gender-neutral).
• Sponsorship for industry-relevant certifications and education.
• An Employee Assistance Program for you and your family members.
• Comprehensive hospitalization insurance for you and your dependents.
• Accident and term life insurance.
• Complementary health screening for individuals aged 35 and above.

Your Key Responsibilities

• AI Platform Support: Provide day-to-day technical support for internal users engaging with AI models, APIs, and applications on the shared AI platform.
• Tenant Onboarding & Enablement: Facilitate the onboarding of new teams and use cases, including access setup, configuration, quotas, and usage guidance.
• Issue Troubleshooting & Resolution: Diagnose and resolve issues related to AI application usage, model inference, API integrations, authentication, permissions, and configuration.
• Collaboration with Engineering: Serve as a bridge between platform engineering and internal tenants by triaging issues, escalating defects, and providing detailed problem context.
• Documentation & Knowledge Base: Create and maintain user guides, FAQs, runbooks, onboarding documentation, and sample notebooks or code snippets.
• Usage Monitoring & Insights: Monitor platform usage, errors, and limits, identify recurring issues, and recommend improvements for platform stability and usability.
• Enablement & Best Practices: Educate internal teams on best practices for utilizing AI models, prompt design, responsible AI usage, and platform capabilities.
• Continuous Improvement: Gather feedback from tenants and contribute to product and feature enhancements to improve the developer and user experience.

Your skills and experience

• Bachelor's degree from an accredited college or university with a concentration in Computer Science, Engineering, or equivalent.
• Over 2 years of relevant experience in application support, platform support, or engineering-adjacent roles.
• Strong understanding of APIs, REST services, and application integration concepts.
• Familiarity with AI/ML concepts such as model inference, prompts, and evaluation (hands-on experience is a plus).
• Experience troubleshooting application-level issues using logs, metrics, and monitoring tools.
• Working knowledge of cloud platforms (GCP preferred), IAM, and basic networking concepts.
• Ability to write scripts or utilities in Python, Java, or similar languages for automation and troubleshooting.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience working in agile teams and collaborating with cross-functional stakeholders.

Good to have:

• Exposure to Generative AI platforms, LLMs, or AI orchestration tools.
• Experience with notebooks (Jupyter), SDKs, or internal developer platforms.
• Familiarity with monitoring/logging tools and dashboards.
• Understanding of responsible AI, governance, or compliance considerations.

About us and our teams

Please visit our company website for further information.

We strive for an environment where we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.

Together, we share and celebrate the successes of our people. Together, we are Deutsche Bank Group.

We welcome applications from all individuals and promote a positive, fair, and inclusive work environment.