Advanced Software Engr

About the Role

We're looking for experienced IT professionals to join our team in Bengaluru, India (with support covering USA time zones). This role involves leading strategic initiatives, governance, and project delivery best practices across ERP, ITSM, CRM, operations, and enterprise engineering tool support services.

Key Responsibilities

• Provide end-to-end support for MCAD/ECAD tools (extended packages), including installation, troubleshooting, licensing, and application support.
• Collaborate with leadership, engineering teams, SMEs, product vendors, and the ESD/SCCM team on planning, packaging, deployment, systems enhancements, and tool improvements to increase efficiency and service quality.
• Lead and manage daily operations in alignment with SLAs, including assigning work, resolving issues, sharing knowledge, contributing to hiring and performance activities.
• Drive process improvements, automation, and standardization to enhance operational efficiency and business performance.
• Create and maintain installation scripts for applications where packaging is feasible; modify scripts to support version upgrades and drive automation of the installation process.
• Monitor and address middleware, TLS/SSL, and other server-side vulnerabilities for COTS tools installed in the environment while supporting PDT, AIA, PIP, and related compliance requirements.
• Manage data activities, escalations, operational issue resolution, master R drive application sync failures, and configuration or setup of admin licenses to support business users.
• Identify and implement process improvements, including license optimization reporting, quarterly application upgrade proposal planning, and testing support for tool updates and patches identified by tool SMEs within the Honeywell environment.
• Support AOP planning, demand estimation, and CMDB compliance. Create and publish KB/KBE articles, FAQs, and other help documentation in Ask Red and ITDirect, providing basic training for new users on tool usage.

Qualifications

You will need 12+ years of IT experience supporting mechanical and electrical application operations, including software inventory, change management, server license configuration, and CAD/CAE/ECAD platforms. Knowledge of PDT, AIA, and related engineering software ecosystems is essential.