Senior Software Engineer - Site Reliability

About the Job

Organizations worldwide face challenges stemming from the complexities of software solutions that fail to simplify their operations. Freshworks offers an alternative, providing uncomplicated service software that focuses on exceptional customer and employee experiences. Our enterprise-grade solutions are powerful yet easy to use, delivering rapid results. We emphasize a people-first AI approach, enhancing employee effectiveness and organizational productivity.

Responsibilities:

• Write scripts for automating DevOps tasks using Python, Ruby, or Go.
• Integrate scripts with DevOps tools and pipelines.
• Manage user accounts, permissions, and file systems.
• Perform advanced Linux administration and shell scripting.
• Automate system administration tasks using shell scripts.
• Design and implement CI/CD pipelines.
• Utilize CI/CD tools like Jenkins and GitLab CI/CD.
• Integrate CI/CD pipelines with version control systems and container orchestration platforms.
• Set up and manage monitoring and logging solutions.
• Troubleshoot issues based on monitoring and logging data.
• Utilize Git for version control and collaboration.
• Work with developers, operations teams, and other stakeholders.
• Document DevOps processes and procedures.
• Troubleshoot complex DevOps issues.

Qualifications:

• 4-6 years of experience
• Advanced understanding of programming concepts.
• In-depth knowledge of Linux administration.
• Proficiency in Git.
• Expert knowledge of CI/CD principles.
• Proficiency in CI/CD tools.
• Experience in setting up monitoring and logging solutions.
• Advanced communication and collaboration skills.
• Knowledge of RDBMS like MySQL, PostgreSQL.
• Extensive experience with Kubernetes.
• Experience with major cloud platforms (AWS, Azure, GCP).