Member Service Representative - Hybrid
Qualifications
Experience Level: Entry Level
- Candidates must be located locally to train on site and work in a hybrid model after training
- Assist members with service needs related to their accounts within a 24/7 high volume, schedule-driven and structured contact center
- Connect members with applications and products to meet their financial needs
- Educate current and prospective members about our clients' products and services
- Perform account transactions and adjustments as needed for members
- Provide information regarding our clients' products and services while demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure industry-best member experience
- Contribute to a positive work environment through a strong sense of professionalism and teamwork
- You have a passion for customer service and are happy to be on the phone
- You are reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks
- You have great listening & communication skills through both phone and email
Full Job Description
Join Tential, a leading Credit Union, as a Member Service Representative in Winchester, VA. This hybrid role offers a dynamic opportunity within a 24/7 contact center environment. You will be instrumental in assisting members with their account inquiries, educating them on our clients' diverse financial products and services, and facilitating transactions. We are seeking individuals passionate about delivering an exceptional member experience through active listening, adaptability, and a strong commitment to professionalism and teamwork. This is an entry-level, full-time position with paid training and significant growth potential.
Company
Tential Solutions
Tential Solutions is dedicated to putting people first. We act as your trusted partner, empowering your organization with top-tier talent and innovative solutions to maintain a competitive edge in tod...