Managed IT Manager
Qualifications
Experience Level: Senior Level
- Bachelor's degree in Computer Science, Information Technology, Business, Marketing, or a related field
- Proven experience (typically 5-10 years) in technical support, service desk roles, or account management within the IT services or managed services industry
- Strong technical knowledge of desktop operating systems, hardware, software applications, networking concepts, and various IT domains
- Excellent leadership and team management skills, with the ability to motivate and inspire team members
- Exceptional problem-solving and analytical abilities to handle complex technical issues and escalations
- Excellent communication and interpersonal skills, with the ability to interact with clients and colleagues at all levels of the organization
- Ownership-centric mindset with a focus on delivering high-quality service and maintaining client satisfaction aligning with the firm and consulting expectations
- Proficiency in CRM software and account management tools to manage client relationships and track interactions
- Knowledge of IT service management frameworks (e.g., ITIL) and best practices
- Ability to lift and transport moderately heavy objects, such as computers and peripherals
Full Job Description
Plante Moran, a leading firm in audit, tax, consulting, and wealth management, is seeking a talented Managed IT Manager for our Denver, CO location. We are committed to a supportive and inclusive workplace culture. In this role, you will lead a team of consultants, oversee service delivery to our valued clients, and ensure the provision of high-quality IT support. A key aspect of this position is fostering strong, lasting client relationships. You will be instrumental in designing and implementing customized managed service solutions, conducting client meetings, and providing technical guidance. We encourage continuous improvement, proactive problem-solving, and staying abreast of industry trends. This is a full-time, hybrid position with a salary range of $110,000 - $130,000 per year, requiring 5+ years of relevant experience.
Company
Plante Moran
Plante Moran is a premier accounting and business advisory firm, offering comprehensive audit, accounting, tax, and business advisory consulting services. We are dedicated to fostering a supportive an...