IS Observability Engineer

As an IS Observability Engineer reporting to the Global IS Observability Manager, you will play a crucial role in managing a central monitoring and alerting platform. This platform integrates all Core IS services within an architecturally complex environment, requiring a deep understanding of hosting, network, and application services, common integration practices, and best practices in IT operations. This position contributes to the Core IS globally, with key stakeholders including IS Process Owners, IS Service Owners, IS Service Managers, the IS Observability Framework Lead, IS Observability Monitoring Specialists, and MSP PoCs.

Key Responsibilities:

• Manage the development, support, and configuration of the central AIOps platform (APEX).
• Configure and manage integrations of monitoring sources (e.g., Dynatrace, Checkmk, Cloud native) with the platform.
• Configure and manage outbound integrations of AIOps (ServiceNow, Snowflake, Blue Prism).
• Provide L3 support for technical issues.
• Drive continuous improvement and expansion of the platform's core capabilities.

You will join a high-performing team of engineers and observability specialists, contributing to the delivery of a global Observability platform for ABB.

Qualifications:

• Excellent complex technical problem-solving skills, a proactive and curious mindset, and strong scripting knowledge.
• Extensive technical understanding of working within connected and distributed environments involving multiple applications.
• Proven experience in improving proactive event management or other IT operations processes within medium to large organizations.
• Ability to collaborate effectively with third-party and internal service providers responsible for applications, system software, and production infrastructure.
• Excellent documentation skills, with experience in creating support documentation for users and the Operations Team.
• Deep understanding of container orchestration services.
• Deep understanding of Agile methodology and DevOps concepts.
• Experience working with both Windows and Linux operating system environments.
• Fundamental understanding of infrastructure and applications.
• Experience with infrastructure scripting solutions such as PowerShell, Python, or similar.
• ITIL 4 Foundation certification is preferred.