IS Observability Engineer

About the Role

As an IS Observability Engineer at ABB in Mumbai, you will report to the Global IS Observability Manager. This hybrid/remote position plays a crucial role in our globally distributed Core IS operations. You will be instrumental in managing a central monitoring and alerting platform that integrates all Core IS services within a complex, interconnected environment. Your expertise will be vital for understanding hosting, network, and application services, common integration practices, and IT operations best practices. You will collaborate with key stakeholders including IS Process Owners, IS Service Owners, IS Service Managers, the IS Observability Framework Lead, IS Observability Monitoring Specialists, and MSP Point of Contacts.

Key Responsibilities

• Manage the development, support, and configuration of the central AIOps platform (APEX).
• Configure and manage integrations for various monitoring sources such as Dynatrace, Checkmk, and cloud-native solutions with the AIOps platform.
• Configure and manage outbound integrations from AIOps to systems like ServiceNow, Snowflake, and Blue Prism.
• Provide L3 support for technical issues, ensuring prompt resolution.
• Drive continuous improvement and expansion of the platform's core capabilities.

Join a high-performing team of engineers and observability specialists dedicated to delivering a world-class Observability platform for ABB.

Qualifications

• Demonstrated ability in complex technical problem-solving, with a creative and curious mindset. Scripting knowledge is essential.
• Strong technical understanding of distributed environments and interconnected applications.
• Proven experience in enhancing proactive event management or similar processes within medium to large organizations.
• Capability to work effectively with third-party and internal service providers managing applications, system software, and production infrastructure.
• Excellent documentation skills, including the creation of support documentation for users and the Operations Team.
• Deep understanding of container orchestration services.
• Proficiency in Agile methodologies and DevOps concepts.
• Experience working with both Windows and Linux operating system environments.
• Fundamental understanding of infrastructure and applications.
• Experience with infrastructure scripting solutions like PowerShell, Python, or similar is required.
• ITIL 4 Foundation certification is preferred.