IS Observability Engineer
Full Job Description
As an IS Observability Engineer reporting to the Global IS Observability Manager, you will play a crucial role in managing a central monitoring and alerting platform. This platform integrates all Core IS services within an architecturally complex environment, demanding a deep understanding of hosting, network, and application services, common integration practices, and IT operations best practices. The work model for this role is hybrid/remote. You will contribute to the Core IS function globally, collaborating with key stakeholders including IS Process Owners, IS Service Owners, IS Service Managers, the IS Observability Framework Lead, IS Observability Monitoring Specialists, and MSP PoCs.
Key Accountabilities:
- Manage the development, support, and configuration of the central AIOps platform (APEX).
- Configure and manage integrations of various monitoring sources (e.g., Dynatrace, Checkmk, Cloud native) with the AIOps platform.
- Configure and manage outbound integrations from the AIOps platform to systems like ServiceNow, Snowflake, and Blue Prism.
- Provide L3 support for technical issues.
- Drive continuous improvement and expansion of the platform's core capabilities.
You will join a high-performing team of engineers and observability specialists dedicated to delivering a global Observability platform for ABB.
Qualifications:
- Exceptional complex technical problem-solving skills, a creative mindset, and an inquisitive nature. Strong scripting knowledge is essential.
- A profound technical understanding of working within a connected and distributed environment comprising multiple applications.
- Demonstrated success in improving proactive event management or other operational processes across medium to large organizations.
- Proficiency in collaborating with third-party and internal service providers responsible for application, system software, and production infrastructure management.
- Excellent documentation skills, with experience in creating support documentation for end-users and Operations Teams.
- In-depth knowledge of container orchestration services.
- A solid grasp of Agile methodologies and DevOps principles.
- Experience working with both Windows and Linux operating system environments.
- A foundational understanding of infrastructure and applications.
- Hands-on experience with infrastructure scripting solutions such as PowerShell, Python, or similar.
- An ITIL 4 Foundation certification is preferred.
Company
ABB
ABB is a leading global technology company with a rich history of innovation and a commitment to sustainability. Headquartered in Zurich, Switzerland, ABB operates in over 100 countries, empowering bu...