Whole Foods Market•2h ago
Career Pages
E-Commerce Program Manager
Austin, TX
Full Time
Senior Level
67000-143000
N/A
N/A
N/A
Qualifications
5/5 matched
Experience Level: Senior Level
- 3+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, or experience in an industry role
Full Job Description
Join Whole Foods Market in Austin, TX, as we revolutionize the future of grocery e-commerce. We are seeking a talented Senior Program Manager to lead the strategic business case development and execution of innovative automated micro-fulfillment initiatives. You will be instrumental in partnering with cross-functional teams to significantly enhance customer choice and optimize our delivery capabilities across the nation. This on-site role is critical to driving efficiency and customer satisfaction in a rapidly evolving grocery landscape.
Key Responsibilities:
- Develop and meticulously maintain the comprehensive business case for in-store automation, including robust financial modeling, ROI analysis, assumption validation, and ongoing updates.
- Validate and refine assumptions through rigorous data analysis, extensive stakeholder collaboration, and industry benchmarking to ensure strategic alignment.
- Collaborate closely with the Finance team to guarantee accurate cost modeling, precise forecasting, and effective budget management.
- Confidently present business cases, investment recommendations, and crucial program updates to senior leadership.
- Lead strategic fulfillment and assortment expansion initiatives aimed at broadening customer selection and elevating the delivery experience.
- Drive the development and execution of program roadmaps, defining success metrics, key milestones, and robust reporting frameworks.
- Effectively manage program timelines, budgets, critical dependencies, and proactive risk mitigation strategies.
- Oversee the successful launch of micro-fulfillment operations in new locations, ensuring smooth ramp-up and high adoption rates.
- Synthesize diverse inputs from Finance, Design & Construction, Engineering, Operations, Supply Chain, and Store teams to shape strategy and inform critical decision-making.
- Cultivate strong, constructive business relationships across Whole Foods Market and its Amazon partner teams.
- Facilitate seamless alignment among diverse stakeholder groups, often navigating competing priorities.
- Proactively identify potential risks, operational gaps, and strategic opportunities, driving effective solutions and continuous process improvements.
- Own and drive critical operational metrics, delivering actionable insights to leadership and stakeholders.
- Create and maintain essential program documentation, including detailed business requirements, Standard Operating Procedures (SOPs), and clear communication materials.
- Develop and deliver regular weekly, monthly, and quarterly reporting for all E-commerce automation programs.
- Monitor industry trends and the competitive landscape to continuously inform strategy and foster innovation.
Qualifications:
- A minimum of 3 years of proven program or project management experience.
- Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUps) and experience with SQL.
- Demonstrated experience using data and metrics to identify, define, and drive impactful improvements.
- Proven ability to work effectively cross-functionally with both technical and non-technical teams.
- Bachelor's degree or equivalent practical experience in a relevant industry role.
Preferred Qualifications:
- 2-3 years of additional program management experience, ideally within the retail, food, or packaged goods industries.
- 3+ years of experience specifically focused on driving process improvements.
- Strong preference for candidates with hands-on experience in retail operations.
- Extensive experience in stakeholder management, successfully engaging with multiple stakeholders at various organizational levels.
- Proven track record in building scalable processes, project management methodologies, and developing detailed schedules.
Company
Whole Foods Market
Amazon is a leading global technology company specializing in e-commerce, cloud computing services via Amazon Web Services (AWS), digital streaming, and the development of artificial intelligence. Wit...
Austin, TX
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