Customer Service Supervisor
Qualifications
Experience Level: Mid Level
- 12+ months retail experience
- Ability to perform task management, balancing dynamic customer flows
- Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
- Excellent interpersonal, motivational, team building and customer relationship skills
- Capable of teaching others in a positive and constructive manner
- Proficient with email, Microsoft Office, and operations-related applications
- Must be able to lift 50 lbs
- In an 8-hour workday: standing/walking 6-8 hours
- Hand use: Single grasping, fine manipulation, pushing and pulling
- Work requires the following motions: bending, twisting, squatting, and reaching
Full Job Description
Join Whole Foods Market in Berkeley, CA, a company passionate about nourishing people and the planet. As a Customer Service Supervisor, you will be instrumental in leading our Customer Service & E-Commerce programs. Your focus will be on elevating the in-store checkout experience and optimizing our grocery delivery operations, all while upholding the highest standards of safety and quality. This full-time, onsite role offers a dynamic environment where you'll balance team leadership with operational excellence to ensure customer satisfaction.
Company
Whole Foods Market
Whole Foods Market, a prominent supermarket chain owned by Amazon, is a leading purveyor of natural and organic products. As a dedicated sub-organization of Amazon, Whole Foods Market in Berkeley, CA,...