Customer Experience Manager
Qualifications
Experience Level: Mid Level
- Passion for Victoria's Secret Brand
- Ability to improve customer satisfaction and drive customer loyalty
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
- A sense of self-awareness with an interest in seeking feedback to improve and develop
- Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
- Ability to monitor/track progress and incorporate feedback into decision-making
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution
- Experience with influencing cross-functional partners in informal and formal settings to get things done
- Ability to work nights, weekends, and a flexible schedule
- Ability to stand for long periods and frequently bend, kneel, and lift
Full Job Description
Join Victoria’s Secret & Co. in Fort Collins, CO, as a Customer Experience Manager, a role pivotal to driving sales through exceptional leadership and operational excellence. As the Head Coach, you will be instrumental in fostering a culture of top-line sales, delivering outstanding customer experiences, and ensuring impeccable store presentation. Your responsibilities will include upholding company values, coaching associates, understanding all store roles to maximize team and customer benefit, and directly linking results to actionable behaviors. You will manage labor hours efficiently, maintain visual merchandising standards, and collaborate with Sales Leadership Teams for seamless execution. This role requires a leader who can embody and enforce company policies and procedures, with additional duties such as floorset execution, product launches, onboarding, and shipment processing.
Company
Victoria’s Secret & Co.
Victoria’s Secret & Co. is a premier retail brand dedicated to delivering an unparalleled customer service experience. We are recognized for our commitment to excellence across all aspects of our busi...