CUSTOMER EXPERIENCE ANALYST
Qualifications
Experience Level: Mid Level
- Deep intellectual curiosity about customer behavior and a strong instinct to ask 'why' behind trends and feedback
- Proven ability to act as the voice of the customer and influence cross-functional teams to improve experience and retention
- Experience analyzing customer feedback, support trends, and operational data to generate actionable insights
- Minimum 2 years of experience with customer journey mapping and service design principles to identify friction points
- Strong understanding of customer experience KPIs (NPS, CSAT, refund rates, AHT, resolution metrics, retention indicators)
- Proficiency with CRM platforms, ticketing systems, and analytics tools (e.g., Freshdesk, Qlik, Power BI)
- Excellent verbal and written communication skills, with the ability to translate complex findings into clear recommendations
- Strong problem-solving skills including root cause analysis and issue trend identification
- Passion for retail and food experiences, with an appreciation for how customers shop, cook, and plan meals
- Adaptability to evolving customer expectations and omnichannel service environments
Full Job Description
Wild Fork is revolutionizing how consumers purchase and enjoy protein. We are seeking a passionate Customer Experience Analyst to drive improvements in customer satisfaction. This role involves gathering customer feedback, transforming it into actionable insights, and implementing measurable enhancements to elevate service quality and operational efficiency. The ideal candidate will be instrumental in identifying and addressing customer pain points across various touchpoints, ensuring a seamless and positive experience for our valued customers.
Company
Wild Fork
Wild Fork is dedicated to nourishing a better life by becoming the premier choice for fresh meat and seafood. Our vision is to be the first option in meat and seafood, conveniently located close to yo...