What is the salary for this Client Success Advisor position?

The salary range for this Client Success Advisor position at Diligent is 99000-124000.

What experience is required for this Client Success Advisor role?

This Client Success Advisor position requires mid_level of experience.

Where is this Client Success Advisor job located?

This Client Success Advisor position is located in Washington, DC.

How do I apply for this Client Success Advisor position at Diligent?

You can apply for this Client Success Advisor position by clicking the 'Apply Now' button on this page, which will direct you to the official application portal.

Diligent•1h ago

Career Pages

Client Success Advisor

Washington, DC

Full Time

Mid Level

99000-124000

N/A

Experience

Level

N/A

Skills

Match

N/A

Overall

Match

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Qualifications

10/10 matched

Experience Level: Mid Level

2–4+ years' experience in a client-facing role such as Client Success, Advisory, Account Management, or similar within a B2B, SaaS, or data-driven environment
Strong stewardship expertise with hands-on familiarity in director compensation and board composition data - including incentives, independence, tenure, diversity, and committee structures
Experience using stewardship or governance data for voting analysis, governance assessments, or engagement reporting
Proven ability to translate complex datasets and analytics into clear, client-relevant insights that drive business value
Excellent communication and presentation skills, with confidence discussing governance frameworks, market practices, and data methodologies with senior stakeholders
Demonstrated collaboration skills across Sales, Product, and Research teams, with an ability to influence outcomes and ensure exceptional client experiences
Exposure to client retention, renewals, or expansion processes (direct ownership a plus)
Comfortable working in a fast-paced, data-driven environment with multiple clients and competing priorities
Experience working with CRM systems (e.g. Salesforce) and familiarity with engagement or usage analytics
Highly organized, resilient, and proactive - able to balance detailed stewardship discussions with big-picture client success goals

Full Job Description

Join Diligent, a premier Governance, Risk, and Compliance (GRC) technology company renowned for its market-leading SaaS platforms delivering critical intelligence data. As a Client Success Advisor in Washington, DC, you will be instrumental in driving client retention and adoption. You'll serve as a trusted advisor, ensuring our DMI solutions are seamlessly integrated into client workflows and proactively identifying opportunities for account expansion. This is a hybrid, full-time role.

Company

Diligent

Diligent is the leading global provider of Governance, Risk, and Compliance (GRC) SaaS solutions. With over 1 million users across 23,000 organizations worldwide, Diligent is a market leader valued at...

Washington, DC

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