Account Executive (CX)
Qualifications
Experience Level: Senior Level
- 5-7 years of demonstrated success in enterprise sales, with a proven ability to close large, complex deals and drive value for global organizations
- Deep understanding of customer support/customer experience organizations, landscapes, and ecosystems
- Demonstrated ability to sell customer support software to multiple personas across both technical and business audiences
- Proven success in delivering CX transformation solutions that enhance customer experience and operational efficiency
- Experience in managing custom solution sales processes
- Strategic thinking, organizational skills, and the ability to influence at the highest levels
- Strategic, influential, and organized, with a relentless focus on creating long-term value for clients
- A visionary approach to sales with a passion for enabling enterprise organizations to enhance and grow their customer experience
Full Job Description
Join Freshworks as an Account Executive on our CX team in Boston, KY, and play a pivotal role in shaping the future of customer experience for global enterprises. We are seeking a dynamic individual to lead transformative partnerships, leveraging our cutting-edge service software to optimize customer experience and operational efficiency. You will craft tailored strategies and solutions that deliver measurable value.
Key responsibilities include collaborating with internal teams to design and implement customized solutions aligned with enterprise strategic priorities. You'll navigate complex organizational structures to foster alignment among diverse global teams and secure buy-in from key decision-makers. Utilize your deep expertise in CX workforce transformation and enterprise CX solutions to develop compelling proposals. You will manage and grow relationships with CX leaders within current customer organizations, identifying new avenues for growth. Building long-term, trusted relationships with C-suite executives and global stakeholders will be crucial for driving CX transformation strategies. Strategically manage a high-value pipeline with extended sales cycles, ensuring consistent progress toward closing significant deals.
Company
Freshworks
Freshworks is a leading provider of cloud-based software-as-a-service solutions. We specialize in building uncomplicated software designed to elevate both customer and employee experiences. Our offeri...