Software Engineer - Production Support

As a Software Engineer in Production Support at Optum, you will ensure the reliability, scalability, and performance of enterprise systems and applications. This role blends software engineering with IT operations to create automated solutions, improve system health, and reduce manual effort.

Key Responsibilities:

• Application Stability: Ensure system reliability through proactive monitoring and alerting using tools like Dynatrace, Splunk, Prometheus / Grafana
• Incident & Performance Management: Lead incident response and post-incident reviews to identify root causes and preventive actions.
• Monitoring & Health Checks: Set up alerting systems for critical metrics both Infra and functional. Proficient on Monitoring tools like Dynatrace/DataDog and Splunk. Monitor application health and manage Management by Objectives (MBO) processes.
• Communication & Collaboration: Coordinate with developers and stakeholders during deployments. Ensure clear communication before and after production changes.
• Compliance: Adhere to employment contract terms, company policies, and directives, including potential changes to work locations, teams, shifts, and work arrangements.

Required Qualifications:

• Bachelor's degree in computer science, Engineering, or related field
• 3+ years of experience in infrastructure or operations engineering
• Experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker)
• Proficiency in any 1 coding lang - Java, python or javascript (UI tech)
• Familiarity with monitoring tools (Dynatrace, Splunk, Prometheus, Grafana) and incident management frameworks
• Ability to handle production support, including weekend rotations
• Solid grasp of microservices architecture, including API gateways and SQL/NoSQL databases

Preferred Qualifications:

• Experience with CI/CD tools and Infrastructure as Code (Terraform, Ansible)
• Exposure to AI/ML use cases in operations (AIOps)
• Solid understanding of ITIL and ITSM processes.
• Proven excellent communication and problem-solving skills

Optum is a global leader in healthcare, leveraging technology to improve the health and well-being of millions worldwide. Our team is dedicated to enhancing health outcomes by connecting individuals with the care, pharmacy benefits, and resources they need. We foster a culture of inclusion, offer excellent benefits, and provide opportunities for career development. Join us in Bengaluru, Karnataka, India, and make a meaningful impact on a global scale.

Caring. Connecting. Growing together.