ServiceNow Developer

ServiceNow Developer - Bengaluru, Karnataka

Burns & McDonnell is seeking a skilled ServiceNow Developer to join our team in Bengaluru, Karnataka. This full-time role offers an exciting opportunity to design, develop, and implement robust ServiceNow solutions that streamline IT and business processes.

Key Responsibilities:

• Application Development: Build and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, SAM, HRSD, and other enterprise workflows. Integrate ServiceNow with other enterprise systems using APIs, MID Servers, and Integration Hub.
• CMDB & CSDM Management: Implement and maintain an accurate Configuration Management Database (CMDB) adhering to Common Service Data Model (CSDM) principles. Design data models and relationships between Configuration Items (CIs) to support IT operations and business services.
• Automation & Optimization: Develop automation solutions using Flow Designer, Orchestration, and custom scripting. Enhance platform performance, availability, and reliability through proactive maintenance and optimization.
• Governance & Best Practices: Uphold ServiceNow development best practices, including code reviews, reusability, documentation, and compliance with organizational standards. Ensure platform integrity during upgrades, patches, and deployments.
• Testing & Troubleshooting: Conduct unit testing, debugging, and issue resolution throughout the development lifecycle. Troubleshoot and enhance existing ServiceNow solutions.
• Collaboration & Delivery: Collaborate with stakeholders, business analysts, and architects to translate requirements into scalable technical solutions. Participate in Agile/Scrum ceremonies, sprint planning, estimation, and retrospectives.
• Continuous Improvement: Research and implement emerging ServiceNow capabilities and technologies like Predictive Intelligence, Virtual Agent, and Performance Analytics. Stay current with ServiceNow releases and evaluate new features for adoption.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field. Equivalent experience will be considered.
• Experience: A minimum of 2 years of hands-on ServiceNow development and configuration experience.
• Expertise: Proven expertise in one or more of the following: ITSM, ITOM, ITAM, SAM, HRSD, CSDM, and CMDB.
• Technical Skills: Experience with JavaScript, Glide API, HTML, CSS, and REST/SOAP integrations. Familiarity with ServiceNow data structures, update sets, ACLs, and business rules.
• Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), and/or Implementation Specialist Certifications (ITSM, ITOM, SAM, HRSD).
• Soft Skills: Strong problem-solving and analytical thinking. Excellent written and verbal communication skills. Ability to work collaboratively in cross-functional and Agile environments. High attention to detail with a focus on quality, efficiency, and continuous improvement.

This position is located in Bengaluru, Karnataka and is a full-time opportunity with no travel required.